Get in Touch With Us

This page explains how to contact the editorial team at Online Casino Sites, what we can help with, and what we cannot. We are an independent research and comparison publisher covering US online casinos — we do not run a casino, hold player funds, or have access to anyone's account. If your question is about a stuck withdrawal or a bonus that did not credit, the fastest route is the casino's own support desk, and the sections below explain how to escalate from there.

Email us

Write to [email protected]. A person reads every message. We aim to reply within two business days, and longer for anything that needs us to re-check terms and conditions with the operator.

To get a useful answer first time, include:

• The casino name as it appears on your account, and the state you were playing from.
• The page on masonproffit.com your question relates to, if any.
• Dates, amounts in US dollars, and the exact wording of any message you received.
• What you have already tried — support ticket, live chat transcript, verification documents uploaded.

Please do not send passwords, full card numbers, Social Security numbers or scans of ID. We never need them, and no legitimate publisher or casino will ask you for a password.

Before you write: things we cannot do

• We cannot open, close, unlock or verify a casino account.
• We cannot release a withdrawal, reverse a deposit or overturn a voided bonus.
• We cannot tell you whether you will win, or advise on bets.
• We cannot lift a self-exclusion. That is deliberate — exclusions are designed not to be undone on request.

How we handle a complaint about an operator

We log operator complaints because patterns matter to our research. One delayed payout may be routine verification; twenty of the same complaint changes how we describe a brand. Here is the order that usually works:

1. Raise a formal complaint with the casino in writing and ask for a ticket reference. Live chat alone leaves you no record.
2. Give the operator its stated response window. Most publish one in their terms.
3. If the site is licensed by a state regulator, file with that regulator's gaming enforcement or consumer complaint channel. State regulators handle disputes for sites they license; they cannot help with a site they do not.
4. Send us a summary at the same time. We will not arbitrate, but we will factor documented outcomes into the relevant review and correct anything we have published that turns out to be wrong.

Corrections and fact-check requests

Terms move. A free spins offer that was 50 spins at a $0.10 spin value last quarter may now carry a different wagering multiplier, a lower cashout cap or a shorter expiry. Our pages carry a fact-check date — the current one is Sep 25, 2026 — and if you find something that no longer matches the operator's published terms, tell us and we will re-verify against the source and update or remove the claim.

Operators and their agencies can use the same address. We will correct a factual error on evidence. We will not remove a fair negative assessment, and commercial discussion is handled separately from editorial.

Commercial disclosure

Some links on Online Casino Sites are affiliate links, and we may earn a commission when a reader opens an account through one. That revenue funds the research. It does not buy a ranking, a rating or a kind sentence. Editorial ratings are our own judgment of the offer, its terms and the operator's published rules — they are not customer review scores, and no operator sees a review before publication.

Questions about the offers we list

Most reader mail is about bonus terms rather than the site itself, so here is the short version of what we check and what we cannot answer for you. The offers below are the headline promotions from the brands ranked on our lists. Always read the operator's own terms before depositing — they are the binding version, not ours.

Raging Bull

Ranked first on our lists and the one readers ask about most, largely because of the headline size. The advertised offer is 410% up to $10,000 plus 50 free spins. What people miss when they email us is that a percentage this large almost always travels with a high playthrough requirement and a maximum bet per spin while a bonus is active — break the max bet rule and winnings can be voided. Ask the operator, in writing, for the wagering multiplier, whether the free spins carry separate terms from the cash match, and whether there is a cap on what the spins can cash out. Editorial rating 10.0. Limitation: the very large percentage makes the full $10,000 unreachable for most bankrolls, since the maximum match depends on the size of your deposit, and clearing conditions on offers of this shape are demanding.

Magician Bet

Here because of the structure rather than the number. 101% with no wagering is a different proposition from a headline match: if an offer genuinely carries no playthrough, the value is far easier to judge, and that is the single most common thing readers write to ask us to confirm. Check what \"no wagering\" covers — it may apply to winnings from spins but not to the deposit match, and there may still be a withdrawal minimum or a time limit. Editorial rating 9.8. Limitation: the headline amount is small next to the rest of the list, so it suits readers who want clean terms rather than the largest possible balance.

Slots of Vegas

On the list for a spins offer tied to a named game: 375% bonus plus 50 free spins on Cash Chaser. Game-specific spins matter for two reasons readers often overlook — the spin value is set by the operator, not by you, and the RTP and volatility of that one title decide how the spins are likely to behave. High volatility means most sessions return little and occasional ones return more. Editorial rating 9.7. Limitation: the spins cannot be moved to a game you prefer, and tying a promotion to a single slot narrows who it suits.

Uptown Aces

The largest advertised percentage we list at 600% for new players. The question to ask before depositing is what the cap is in dollars and what the playthrough is on the combined deposit and bonus, because a 600% match on a small maximum is worth less than a smaller match on a generous one. Editorial rating 9.5. Limitation: the headline gives no ceiling, so the material figure has to come from the operator's terms page rather than the advert.

The rest of the list at a glance

Deposits, withdrawals and fees — what we can and cannot check for you

We can explain how a payment route normally works. We cannot see your transaction, chase a bank or override a limit. Availability varies by operator and by state, so verify on the cashier page of the account you hold rather than assuming.

• Debit cards — the most widely accepted deposit route. Deposits are usually instant; many sites cannot return winnings to a debit card and will pay out another way.
• Credit cards — accepted by some operators and blocked by some issuers, who may treat the transaction as a cash advance with its own interest and fee.
• ACH and online bank transfer — common for both directions. Deposits often clear same day; withdrawals typically take several business days after the casino approves them.
• Wire transfer — used for larger withdrawals, frequently with a bank fee and a higher minimum.
• E-wallets — the quickest payouts where supported. PayPal availability at US casinos depends on the operator and the state, so check rather than assume.
• Crypto — relevant to a crypto-denominated offer like the Bets.FM promotion, where the dollar value of your balance can move between deposit and withdrawal.

Minimum deposits are commonly in the $10 to $25 range, minimum withdrawals often higher, and weekly or monthly withdrawal limits apply at most sites. The timing that catches people out is verification, not the payment rail — a first withdrawal is usually held until KYC clears.

Verification questions

Licensed US operators are required to confirm identity, age and, in some cases, source of funds. Expect to supply government photo ID, proof of address and sometimes proof of the payment method. Larger or unusual deposit patterns can trigger source-of-funds checks. Documents that are blurred, cropped or out of date are the most common reason a payout sits in limbo, and it is the one delay you can fix yourself. If a request seems to go beyond this, write to us with the detail and we will tell you whether it looks standard.

What is on the site beyond the bonus pages

Readers contact us about more than promotions. Our coverage runs across slots and progressive jackpots, table games including blackjack, roulette and baccarat, live dealer rooms with real hosts streamed in real time, and mobile casino apps. We also explain the mechanics underneath — RTP, slot volatility, random number generators and the software providers behind the lobbies. Several of the operators we cover run adjacent products too: BetUS is known for sports betting alongside its casino, and brands such as Card Crush, Zumba Cards and Amazon Jackpots use sweepstakes-style coin and card formats rather than a straight cash casino model, which changes how buying in and redeeming work. If your question is about a UK-facing topic, our page on casinos outside the GamStop scheme sits separately from our US coverage.

Eligibility and legal standing

You must be 21 or over in most US jurisdictions to play at a state-licensed online casino, and 18 or over in a small number of states and for some sweepstakes formats — check the rules for your state and the operator's own terms. Online casino gaming is regulated state by state, not by a single federal licence, so a site that is authorized in one state may not be authorized in yours. Accepting a US sign-up is not the same thing as being authorized to serve your state. Before depositing, confirm the operator names its regulator and licence, and confirm your state is listed. We publish research, not legal advice, and no casino can be described as completely safe — verification, limits and complaints channels reduce risk, they do not remove it.

If gambling has stopped being fun

Tell us in your message and we will point you to support rather than to an offer. Licensed operators must provide deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion, and state regulators run exclusion programs that cover every operator they license. Blocking software on your phone and computer adds another layer. In the US, the National Council on Problem Gambling operates the 1-800-GAMBLER helpline, available 24 hours a day. Gambling is entertainment that costs money; it is not income and it will not fix a financial problem.

How we reach our verdicts

Our rankings come from desk research, not from play. We read the operator's published terms, promotion pages, banking pages and licensing statements, compare the headline offer against its conditions, and record what we could not verify as unverified rather than filling the gap. We do not deposit, wager or withdraw, and we never present an advertised payout speed as a tested one. Ratings are editorial judgments by our team, led by Vanessa Mitchell, and commission does not buy position.

Sending your message

Keep it short, include the specifics listed near the top of this page, and say up front whether you want an answer, a correction made, or simply to put something on record. Corrections and reader-reported operator problems go to the front of the queue. Everything else gets an answer in turn.